On Match My Project, second to matching, feedback is one of the most important parts of the project lifecycle.

Not only does it help you know that what’s pledged has been delivered, but it gives an indication of what was donated during the project and provides a check on user behaviour.

We saw opportunities to improve the integrity and effectiveness of feedback, thanks to user insights from across the platform, importantly the Authority User Group.

Now, recent updates mean you can get more accurate data and more timely feedback, making it easier for you to effectively oversee and track the impact of the matches in your network.

✅ Due dates make matches easier to track

Now, you can track matches more easily with the addition of a provisional due date, which is created when organisations match.

This means that you’ll always be able to see when a match is meant to be completed – just go to the header of the project or offer in progress.

💡 How it works

The organisation that accepts the request to match is asked how many weeks the project should take.

This allows a provisional due date to be created.

This date is displayed in the project header (below the title) and can be edited by the community organisation or supplier involved in the project.

If the date is edited, the other organisation gets a notification.

✅ Less chasing for authorities thanks to better feedback reminders

Now that there’s a due date for new projects, users are automatically sent new tailored reminders to complete feedback, to help reduce the amount of chasing you have to do to get projects completed.

💡 How it works

Users are notified halfway through the project and the day after the estimated due date so that they can either complete feedback or amend the due date.

Projects created before estimated timescales were introduced have had their notifications upgraded too: they now get a fortnightly reminder asking them to add feedback or add an estimated due date.

And if one organisation has already given feedback, the other organisation is notified and sent multiple reminders to complete their feedback.

Better visibility, less admin.

✅ More confidence in the data

To give you more confidence in the metrics being shared, both parties will be able to input or verify the value of resources that were given as part of a match. Previously VCFSEs had to input these values when sharing feedback.

At the moment authorities can see both sets of figures. Very soon, you’ll be able to choose which figures to use in your data.

💡 How it works

The user who is first to give feedback enters what was given.

The organisation that is second to give feedback confirms these figures or adds their own.

➡️ Coming soon… more flexibility

1. Choose public figures for more accuracy

Be confident in the figures that are publicly displayed (hours, value of resources and donations). Where community organisations and suppliers report different amounts you can choose which to use.

2. More control over what is displayed

You’ll be able to show and hide data points from feedback one by one. If one piece of feedback incorrect, the rest can still be displayed while the incorrect feedback is edited.

3. More editing controls so corrections can be made

At the moment, feedback can only be edited for a month after it’s given. But we know that sometimes updates are needed after that window closes. Soon, users will be able to request changes to feedback even after the edit period has passed.

---

See Feedback Updates: Part 2 here.

💡 Have suggestions for future updates? We’d love to hear them. Email us at support@matchmyproject.com.