{"id":1029,"date":"2025-06-12T20:35:01","date_gmt":"2025-06-12T20:35:01","guid":{"rendered":"https:\/\/journal.matchmyproject.org\/?p=1029"},"modified":"2025-12-16T16:32:36","modified_gmt":"2025-12-16T16:32:36","slug":"latest-updates-you-asked-we-delivered","status":"publish","type":"post","link":"https:\/\/journal.matchmyproject.org\/index.php\/2025\/06\/12\/latest-updates-you-asked-we-delivered\/","title":{"rendered":"Latest updates… You asked, we delivered!"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Un-blocker <\/strong>(noun). An intervention to remove a barrier. (According to the Match My Project team at least).<\/p>\n\n\n\n

We recently rolled out the first phase of ‘un-blocker’ features, small but crucial tweaks to the way Match My Project works, to help people save time and energy – and ultimately create more matches.<\/p>\n\n\n\n

These changes were the ones we saw as levers to create the most value for the greatest number of users. They were largely identified by our user groups (our valued inner-circle authority, business and community organisations) and by analysing the most frequently reported queries received by our help desk.<\/p>\n\n\n\n

Follow along for the roadblocks \ud83d\udea7, solutions \u2705 and the results \u2728 we hope these changes will unlock for you. As always, let us know if you have any feedback. <\/p>\n\n\n\n

Signing up<\/h3>\n\n\n\n

1. New guidance at signup, for success first time<\/strong><\/p>\n\n\n\n

\ud83d\udea7 New users were signing up for the wrong account type, or signing up twice on behalf of their organisation.<\/p>\n\n\n\n

\u2705 Guidance links are available at signup to help people quickly solve any questions they have about signing up.<\/p>\n\n\n\n

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\u2705 At the end of the form, there’s a summary of the next steps, to help new users know what to expect. <\/p>\n\n\n\n

\u2728 The easier signup is, the more organisations available to match and the greater impact can be delivered.<\/p>\n\n\n\n

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2. We binned Twitter to focus on LinkedIn<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Being asked to add their X account details was (understandably) putting off new users.<\/p>\n\n\n\n

\u2705 Now the only social media account information we collect is your LinkedIn account.<\/p>\n\n\n\n

\u2728 Sometimes a step back is a step forward. Follow us on LinkedIn<\/a> where we celebrate and share the amazing work being done through Match My Project.<\/p>\n\n\n\n

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3. Suppliers state their contracts, to speed up approval<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Authorities reported difficulties approving businesses, because sometimes they’d have to talk to different teams to understand if they should be on the platform.<\/p>\n\n\n\n

\u2705 To help the authority understand their current relationship with the business signing up, businesses are now asked if they have a current contract with the authority, and the contract title.<\/p>\n\n\n\n

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4. Tell us how you found us – to help spread the word!<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Authorities didn’t know how organisations heard about Match My Project, or which channels for promoting it were effective.<\/p>\n\n\n\n

\u2705 Both business and community users are asked how they heard about Match My Project.<\/p>\n\n\n\n

\u2728 This should help authorities to promote Match My Project more effectively to their stakeholders and get more organisations on board.<\/p>\n\n\n\n

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Logging in<\/h3>\n\n\n\n

5. New guidance on login, for smoother account access<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Users were getting confused by the login process and trying to login to the wrong authority’s site.<\/p>\n\n\n\n

\u2705 It’s now clearer which site users are logging into, with the authority’s name displayed in the guidance text. There are instructions about what to do if you need to login to a different authority, or access more authorities.<\/p>\n\n\n\n

\u2728 The aim: people login successfully first time.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Adding projects and offers<\/h3>\n\n\n\n

6. Autosave is here!<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously when adding a project or offer, you had to click the ‘Save’ button in order to save it. But this wasn’t clear and sometimes people’s login sessions timed out, meaning their work was lost.<\/p>\n\n\n\n

\u2705 Now once you’ve added your title and description, a draft project or offer is automatically saved in My Projects and can be accessed from the project card.<\/p>\n\n\n\n

\u2728 Saved work = saved time.<\/p>\n\n\n\n

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7. Clearer project summaries – to speed up matching<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Businesses were getting confused because of how projects were being described, taking them longer to find out if a project was relevant to them.<\/p>\n\n\n\n

\u2705 The project title and description questions have been tweaked and good examples added, to help community organisations describe the projects in the best light!<\/p>\n\n\n\n

\u2728 Suppliers save time & community organisations get more matches. <\/p>\n\n\n\n

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8. Businesses can make their offers clearer by adding add documents<\/strong><\/p>\n\n\n\n

\ud83d\udea7 It was sometimes difficult for community organisations to understand what was on offer because they weren’t able to see it.<\/p>\n\n\n\n

\u2705 Useful documents such as images and product specs can now be added to offers of in kind support.<\/p>\n\n\n\n

\u2728 Clearer information = time saved.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Profile updates<\/h3>\n\n\n\n

9. Community users can easily update team members<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously community organisations couldn’t manage their team very easily. When team members left, you had to contact the help desk so that someone new could take over the account.<\/p>\n\n\n\n

\u2705 Now, users can easily be added and deleted from the Profile page.<\/p>\n\n\n\n

\u2728 Keep your account more secure.<\/p>\n\n\n\n

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\u2699\ufe0f New users are invited by email.<\/p>\n\n\n\n

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\u2699\ufe0f If you need to delete someone’s account, their projects can be transferred to an existing user.<\/p>\n\n\n\n

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Authority updates<\/h3>\n\n\n\n

10. More flexible sorting and less scrolling<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously, authority users could only sort through their applications A-Z or Z-A. This made things difficult you needed to view a category that was in the middle of the list, e.g. ‘Edits requested’.<\/p>\n\n\n\n

\u2705 Now clicking the sort buttons cycles through options where there are more than two categories visible.<\/p>\n\n\n\n

\u2728 Find the information you need more quickly and easily.<\/p>\n\n\n\n

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11. Authorities can see who’s given feedback<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously it wasn’t easy for authorities to know who to nudge, for projects that were taking a long time to complete.<\/p>\n\n\n\n

\u2705 Now authorities can see on the project card which organisation has given feedback. They can also see the details of the feedback on the project page.<\/p>\n\n\n\n

\u2728 More visibility, more impact.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u2699\ufe0f Feedback details appear immediately.<\/p>\n\n\n\n

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12. Authorities can reverse matches that can’t be completed<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously this was only available on community-led projects and not in kind support offers, meaning some projects were getting ‘stuck’ where organisations had gone into administration, for example.<\/p>\n\n\n\n

\u2705 Authorities have the ability to ‘reverse match’ all matches. The relevant organisations are alerted by email. If the end date hasn’t passed for the project or offer, it is returned to the directory. If the project or offer has expired, the organisation is alerted to update or remove it.<\/p>\n\n\n\n

\u2728 Up to date projects that are easier to track and manage.<\/p>\n\n\n\n

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13. All matches included in impact data<\/strong><\/p>\n\n\n\n

\ud83d\udea7 Previously the impact section only included information on community-led projects, not matches initiated by suppliers.<\/p>\n\n\n\n

\u2705 ‘Matches’ has replaced ‘Projects supported’<\/p>\n\n\n\n

\u2728 Stakeholders have a full picture of what’s happening.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

14. More data points added to your data download <\/strong><\/p>\n\n\n\n

Stay tuned for a guide on how to make the most of your data download.<\/p>\n\n\n\n

\ud83d\udc40 Un-blockers round 2<\/a> is coming this summer – stay tuned!<\/strong><\/p>\n\n\n\n

\ud83d\udca1 Have suggestions for future updates? We\u2019d love to hear them. Email us at support@matchmyproject.com<\/a><\/strong>.
<\/p>\n","protected":false},"excerpt":{"rendered":"

Find out about the latest crucial tweaks now LIVE on My Project, to help people save time and energy \u2013 and ultimately create more matches.<\/p>\n","protected":false},"author":1,"featured_media":1075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,28,15],"tags":[],"class_list":["post-1029","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-features","category-guidance","category-product","entry"],"_links":{"self":[{"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/posts\/1029"}],"collection":[{"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/comments?post=1029"}],"version-history":[{"count":26,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/posts\/1029\/revisions"}],"predecessor-version":[{"id":1508,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/posts\/1029\/revisions\/1508"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/media\/1075"}],"wp:attachment":[{"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/media?parent=1029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/categories?post=1029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/journal.matchmyproject.org\/index.php\/wp-json\/wp\/v2\/tags?post=1029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}